We know how frustrating it can be when you’re trying to join Jodel but run into an issue creating your account. And if you can’t log in, you also can’t reach our support team from the app, which makes things even harder.
That’s exactly why we built a new way for you to contact us directly, because we want to hear you! You can’t miss the opportunity to enjoy your local community.
🚀 What’s new?
You’ll now find a “Start Support Conversation” button at the bottom of this page.
This allows you to:
Reach our support team without needing an account
Share your issues in a well organized way
Help us understand what went wrong so our team can fix it faster
🛠️ How it works
When you click the chat button below, you’ll start a short guided chat where we’ll ask you a few questions, such as:
What problem you’re facing
Your device and app details
Screenshot or video recording for the issue “this is very impact to help us understanding the issue”
Any additional info that can help us investigate
Based on your answers:
A support ticket is automatically created
Our team reviews your case and follows up internally
If needed, we escalate it to our product team to fix the issue
💡 Why we built this
Previously, some users shared their issues in app store reviews because they had no other way to reach us. While we understand the frustration, we couldn’t respond properly or help resolve the problem from there.
This new flow helps us:
Support you faster and more effectively
Understand technical issues better
Improve the app for everyone
🫡 Ready to get help?
Click the button below to start chatting with our support team 👇
[Start Support Conversation]
⚠️ Important Note
This page is only intended for users who are unable to create or access their account.
Requests related to other topics (such as ban appeals or general inquiries) will not be processed through this channel. To get help with those, please use the “Chat with us” feature in the app.
Thanks for helping us keep support fast and effective 🙏